Shipping

Shipping times for the UK take around 3 to 5 working days and for international orders 3 to 8 working days.

Please note that processing time may be slightly longer during peak seasons or promotional periods.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your package.

Shipping rates are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process, before you complete your purchase.

It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.

Returns

If your order arrives damaged or you receive the wrong item, you can request a replacement by contacting hello@roseenglandlondon.com within 30 days of receiving your order.

Please provide your order number along with supporting photos that clearly show the damage or the incorrect item received.

Every product is specially made to order for you, therefore we are unable to offer exchanges and returns.  Please be sure to read the description and any size information provided carefully before ordering.