SHIPPING

Prints

Our prints are produced and dispatched from the UK, EU or USA, depending on your delivery location. This allows us to fulfil orders from the location best suited to your destination.

Delivery Times

UK orders typically arrive within 3-6 working days, while international orders typically arrive within 4-8 working days.

For Limited Edition releases, please refer to the specific delivery timeline provided on the individual product page.

Please note that processing times may be slightly longer during peak seasons, promotional periods and new releases.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Shipping rates are calculated based on the weight, dimensions and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.

Please ensure that your shipping address is accurate and complete before placing your order. We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

Original Paintings

All original paintings are shipped directly from Rose’s studio in Portugal.

Delivery Times

Please allow up to 6 weeks from the date of purchase for your artwork to be prepared and dispatched. Original paintings require specialist packaging to ensure they are properly protected in transit, and delivery times may vary depending on the size of the artwork and its destination.

Once your artwork has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated at checkout based on the size of the artwork and its destination.

International Orders, Duties & Taxes

For orders shipped within the European Union, there are no customs duties on delivery.

For orders shipped outside the EU, including the United Kingdom, the recipient may be required to pay local import taxes, duties or customs charges upon arrival. These charges are not included in the artwork or shipping price and are the responsibility of the customer.

Customs requirements vary by country, so we recommend checking your local import regulations before purchasing.

If taxes are not paid and the item is returned, the customer will be responsible to pay for shipping again.

If you need any additional help regarding shipping an original artwork to your country, please contact hello@roseenglandlondon.com.

RETURNS

Prints

If your order arrives damaged or you receive the wrong item, please contact hello@roseenglandlondon.com within 30 days of receiving your order.

Please include your order number and photographs clearly showing the damage or incorrect item so that we can arrange a replacement.

As every print is specially made to order for you, we are unable to offer returns or exchanges. Please read the product description and size information carefully before placing your order.

Original Paintings

If your original artwork arrives damaged, please contact hello@roseenglandlondon.com as soon as possible after delivery.

Please retain all original packaging and provide your order number along with photographs clearly showing the artwork, packaging and any damage sustained in transit.

As each original painting is a unique, one-of-a-kind artwork, we are unable to offer returns or exchanges. Please read the artwork description, dimensions and other information provided on the product page carefully before purchasing.